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help you with?
Find answers to common questions or submit a support request. Your tracking number and support replies are available in your account.
Let’s start with your question
Choose a topic, describe your request and sign in to receive a tracking number.
Protect sensitive informationLeave passwords, sign-in codes, API keys and banking details out of your request.
Track an existing orderThrough your account (Persian)
Frequently asked questions
Search the answers or choose a topic.
Which tool should I explore first?
Start with your task: writing and analysis, research, coding, design or learning. The ElmosGPT choosing guide suggests options for these needs. Then check the features and limits of the specific plan on its product page.
How is a model different from a subscription?
A model is the technology that generates responses. A subscription defines your access to a service and its features. A model appearing in a benchmark table does not mean it is available in every plan of a service.
Is the cost in the comparison table a subscription price?
No. The costs in the model comparison refer to API use and the source’s evaluation metrics. Review subscription prices and order terms separately on the product page.
Where can I find an order I placed?
Open My orders in your account. Choose an order to see its items, payment status and receipt. Use the same account you used to place it to access its personal information.
Does this version deliver real subscriptions?
No. The current version of ElmosGPT demonstrates ordering and payment in a test environment. No money is collected and no real account or subscription is delivered.
What does a failed or cancelled payment mean?
The test checkout lets you try successful, failed and cancelled outcomes. Check the final status on the order page and in your account. This environment does not take real money from a bank account.
What information do I need to check a receipt?
Your order number, product name and the status shown on the order page are enough to start. Do not include passwords, sign-in codes, full card details or images containing sensitive information in your request.
Do I need to sign in to see my orders?
Yes. Your order list and account details are available through your account. Use Sign in and track an order on this page. You also need to sign in to submit a support request and read replies.
Are favourites synced across devices?
Catalogue favourites are stored in your current browser. Clearing browser data or switching devices may change this list. It is separate from your order history.
Does this form send a message to support?
Yes. Sign in and submit your request to receive a tracking number. Open Support in your account to see its status, read replies and continue the conversation.
What should I leave out of a support request?
Do not include passwords, one-time codes, two-factor codes, API keys or banking details. A topic, an order number if relevant and a description of the issue are enough to start.
Submit and track your request
Your request is saved with a tracking number. Read replies and continue the conversation under Support in your account.
Help and support preview
Ticket submission and sign-in are not enabled in this public preview. Explore the buying guide to learn about the tools.
Tool selection guideNeed help choosing a tool?
Start with the task-based guide or explore model differences in the comparison section.